Responsible Gaming
at tk999p
tk999p is fully committed to providing a safe, fair, and controlled gaming environment for all players in Bangladesh. We believe that gambling should always be entertaining — never harmful. This page outlines the tools, resources, and safeguards we have in place to help you stay in control.
Responsible gaming is not an afterthought at tk999p — it is built into the core of everything we do, from account registration to daily deposit monitoring.
Set daily, weekly, or monthly deposit limits in Bangladeshi Taka (৳) directly from your account settings to help manage your spending and stay within budget.
Take a short break from gaming by activating a time-out period of 24 hours, 7 days, or 30 days. Your account will be temporarily suspended during this time.
If you need a longer break, request a permanent or extended self-exclusion. We will close your account and block re-registration for the chosen exclusion period.
Enable session time reminders that notify you how long you have been playing, giving you a clear nudge to take a break and reassess your session.
Review your full gaming history, deposit records, and session durations at any time from your account dashboard to maintain clear visibility of your activity.
1. Our Commitment to Safe Play
tk999p was built with the Bangladeshi player in mind — someone who enjoys the thrill of cricket betting, the excitement of live casino tables, and the entertainment of video slots, but who deserves to do so within a safe, transparent, and controlled environment. We firmly believe that gambling, when approached responsibly, is a legitimate form of adult entertainment. However, we also recognise that for a minority of players, gambling can become problematic if left unchecked.
Our responsible gaming programme is designed to give every player on the tk999p platform the knowledge, tools, and support they need to keep their gaming activity enjoyable and within their personal limits. We do not want any player to experience financial hardship, relationship difficulties, or emotional distress as a result of gambling on our platform. If you ever feel that gambling is no longer fun, or that it is beginning to affect other areas of your life, we urge you to use the tools described on this page or to contact our support team immediately at [email protected].
Our approach to responsible gaming covers four key pillars: prevention through clear information and age verification; protection through in-platform tools such as deposit limits and time-outs; intervention through monitoring systems that flag potentially harmful patterns; and support through direct access to our trained support team and relevant external organisations. These pillars inform everything from how we design our platform to how we train our customer service staff.
2. 18+ Age Restriction Policy
The tk999p platform is strictly intended for adults aged 18 years and above. Gambling by persons under the age of 18 is absolutely prohibited on our platform without any exception. This is not merely a legal formality — it reflects our genuine commitment to protecting young people from the potential harms associated with gambling.
2.1 Age Verification at Registration
Every new tk999p account is subject to an age verification process. During registration, you are required to confirm that you are 18 years of age or older. Before processing any withdrawal, or at any point that our systems flag a potential age concern, we will require you to submit a valid identity document to confirm your date of birth. Accepted documents include a Bangladesh National Identity Card (NID), passport, or other government-issued photo ID.
2.2 Consequences of Underage Access
If tk999p discovers or has reasonable grounds to suspect that an account has been registered by a person under the age of 18, we will take the following steps without delay: the account will be immediately suspended and then permanently closed; any funds deposited will be returned to the source payment method following an administrative review; all gaming activity conducted on the account will be voided; and, where appropriate, the matter may be reported to the relevant authorities. We operate a zero-tolerance policy in this area.
3. Responsible Gaming Tools
tk999p provides a suite of practical tools that allow you to set personal boundaries and manage your gaming activity. These tools are available directly from your account settings and can be activated at any time. In most cases, limits can be reduced immediately; increases to existing limits are subject to a cooling-off period to prevent impulsive decisions during a session.
Set a maximum deposit amount per day, week, or month in Bangladeshi Taka (৳). Once your limit is reached, no further deposits will be accepted until the period resets. To reduce a limit, changes take effect immediately. To increase a limit, a mandatory 7-day review period applies.
Define the maximum amount you are comfortable losing over a set period. When your net losses reach this threshold, your betting and gaming activity will be suspended for the remainder of that period, protecting you from chasing losses in the heat of the moment.
Restrict the maximum duration of any single gaming session. When your session time limit is reached, you will be automatically logged out of the platform. You can set session limits of 30 minutes, 1 hour, 2 hours, or a custom duration.
Receive an on-screen notification at regular intervals (every 30, 60, or 90 minutes) reminding you how long you have been playing and showing your net session profit or loss. These prompts encourage you to pause and reflect before continuing.
Take a temporary break from the tk999p platform by activating a time-out of 24 hours, 72 hours, 7 days, or 30 days. During a time-out, your account is suspended and you cannot log in, deposit, or place bets. The time-out cannot be cancelled once activated.
If you find that promotional offers encourage you to play more than you intend, you can opt out of all bonus communications and offers. Contact our support team at [email protected] to have all marketing and bonus notifications disabled on your account.
4. Warning Signs of Problem Gambling
Problem gambling does not always announce itself clearly. It often develops gradually, and many players do not recognise the warning signs until the impact on their personal and financial life has become significant. The following are common indicators that gambling may be becoming a problem. If you recognise several of these signs in your own behaviour, we strongly encourage you to use our responsible gaming tools or to seek independent support.
5. Self-Assessment Questionnaire
The following questions are designed to help you reflect honestly on your relationship with gambling. This is not a clinical diagnostic tool, but answering these questions truthfully can help you identify whether your gambling habits may be moving in a concerning direction. If you answer "yes" to three or more of these questions, we strongly encourage you to use our time-out or self-exclusion tools, or to speak with our support team.
If you answered "yes" to three or more of the questions above, we encourage you to take immediate action using our responsible gaming tools. Setting a deposit limit, activating a time-out, or requesting self-exclusion are all straightforward steps you can take right now. You can also contact our support team at [email protected] for a confidential conversation about the options available to you.
6. Self-Exclusion & Account Closure
Self-exclusion is the most robust tool available to players who feel they need a significant break from gambling. When you activate self-exclusion on your tk999p account, your account is permanently suspended for the chosen exclusion period, and we take active steps to prevent re-registration during that time. Self-exclusion is a serious commitment and cannot be reversed before the chosen period has elapsed.
6.1 Available Exclusion Periods
tk999p offers the following self-exclusion durations: 6 months, 1 year, 2 years, 5 years, and permanent (indefinite) exclusion. We recommend selecting a period that genuinely reflects the level of break you need. If you are in doubt, we recommend choosing the longer option. A shorter exclusion period can always be extended, but it cannot be shortened once activated.
6.2 How to Request Self-Exclusion
- Contact our support team by emailing [email protected] with the subject line "Self-Exclusion Request". Include your registered account email address and your preferred exclusion period.
- Verify your identity by confirming the details associated with your account. This step ensures that self-exclusion requests are processed for the correct account.
- Confirmation is sent to your registered email address once your account has been suspended. The exclusion takes effect immediately upon confirmation.
- All marketing communications from tk999p to your email address will be suspended for the duration of your exclusion period. You will not receive promotional offers or bonus notifications.
- After the exclusion period ends, you may contact us to request reactivation. A mandatory 7-day cooling-off period applies before any reactivation is processed, during which we will provide information about responsible gaming tools you can use upon return.
7. Parental Controls & Minor Protection
Protecting young people from exposure to online gambling content is a responsibility we share with parents and guardians across Bangladesh. While tk999p enforces strict age verification procedures, we also encourage parents and guardians to take additional steps to restrict access to gambling websites on shared or family devices.
If you share a computer, tablet, or smartphone with children or teenagers, we strongly recommend using parental control and content filtering software to restrict access to gambling websites. Several free and paid tools are available for Android, iOS, and desktop browsers that can block gambling categories at the device or network level.
7.1 Recommended Practices for Parents and Guardians
- Never leave your tk999p account logged in on a shared device. Always log out after each session.
- Do not save your tk999p login credentials in a browser or password manager on a device accessible to minors.
- Keep your account username and password strictly confidential — do not share them with anyone, including older teenagers.
- Install content filtering software on shared family devices to block access to gambling websites at the operating system or router level.
- Have an age-appropriate conversation with your children about the risks of gambling and why it is an adult-only activity.
- If you suspect that a child has accessed your tk999p account, contact us immediately at [email protected] so we can review any activity and take appropriate action.
8. Where to Get Help
If you believe that gambling has become a problem for you or for someone you care about, please do not hesitate to reach out for support. Help is available, and taking the first step — acknowledging that there is a problem — is the most important action you can take.
8.1 Contact tk999p Support
Our customer support team is available 24 hours a day, 7 days a week, including all Bangladesh public holidays such as Eid, Victory Day (16 December), and Independence Day (26 March). You can reach us by emailing [email protected]. Please include "Responsible Gaming" in the subject line and describe your situation as clearly as you feel comfortable doing. Our team is trained to respond with care, confidentiality, and without judgement.
Whether you want to set a deposit limit, activate a time-out, request self-exclusion, or simply talk through your concerns, our support team is here to assist you every step of the way. You do not need to be in crisis to make contact — reaching out early is always the better choice.
8.2 Independent Support Organisations
In addition to our internal support team, we encourage players who are experiencing gambling-related difficulties to seek support from qualified independent organisations. While specific local resources in Bangladesh continue to develop, international and online support options are accessible to players in Dhaka, Chit tagong, Sylhet, Khulna, Rajshahi, and all other regions of Bangladesh.
- Gamblers Anonymous (GA): A worldwide fellowship of people who share their experience, strength, and hope with each other to solve their common problem with gambling. Online meetings are available globally at www.gamblersanonymous.org
- GamCare: A leading provider of information, advice, and support for anyone affected by problem gambling. Free resources and online chat support are available at www.gamcare.org.uk
- BeGambleAware: Provides free, confidential help and support for anyone concerned about their own gambling or about someone else's. Resources available at www.begambleaware.org
- National Council on Problem Gambling (NCPG): Provides a 24-hour helpline and online chat for individuals and families affected by problem gambling. Available at www.ncpgambling.org
- Kaan Pete Roi (Bangladesh): A Bengali-language emotional support helpline based in Dhaka that provides confidential telephone counselling for individuals experiencing emotional distress, including issues related to gambling and financial stress.
tk999p is committed to providing a safe and enjoyable gaming experience for every player in Bangladesh. Use our responsible gaming tools, explore our games at your own pace, and remember — fun comes first.